Tel: (07) 579 3037

FAQs

Online Catalogue |  FAQs

How do I purchase a package?
Once you have chosen a package and entered all your details, including preferred dates of travel you will receive a courtesy email saying we have received your booking and will confirm back to you within 24 to 48 hours. Once we have all your services booked and confirmed (if we are unable to secure your first choice of dates due to availability, we will automatically book your next choice of dates, this is detailed in the booking form) we will then email you with confirmation of your booking along with your vouchers and itinerary.
When am I charged for my purchase?
You will enter your credit card details in the initial booking form, however we will not charge your credit card until we have your booking secure and confirmed. We will then send you your receipt along with your vouchers and itinerary.
Is it safe to enter my credit card details online?
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site, so your credit card details are safe to enter online.
What do I do with my vouchers and itinerary?
You will receive your vouchers and itinerary as an email attachment, please save these on your computer and print them out. Present the relative voucher for each service upon checking in.
What if I do not have a printer?
If you do not have a printer, we can send you a hard copy of your documents by post.
Please note that postage and handling fees will apply!
What if I lose my documents?
If you lose your documents please email us with your reference number and name, and we will resend them to you. If you require these to be posted to you, postage and handling fees will apply!
Can I change my dates once confirmed?
You can change your dates of travel once your package is confirmed, however Weekendgetaways.co.nz is bound by the terms & conditions of each supplier and it will depend on how close to the date of original travel you change and availability of the service, an amendment fee will apply!
Can I add extra nights or services to a package?
Yes, you can add extra nights or services to a package, however this would be done on a case to case basis and would need to therefore be re-quoted. We will then advise you of the new cost. To add extra nights or services to a package, please use the 'Contact Us' link on our website and quote the six character ref # and what extra's you would like to add.
What do I do if I want to cancel the package or part of the package purchased?
If you wish to cancel any services with Weekendgetaways.co.nz, you will need to contact us in writing as soon as possible. Each package on our website has it's own unique cancellation policy which can be found by clicking on the 'Click here for full details' link on each package page. If you wish to cancel part of a package you may be eligible for refund of this service if it is within the terms and conditions of the package. Any cancellations eligible for a refund will incur a $15.00NZD Weekendgetaways.co.nz amendment fee.

Online Catalogue |  FAQs